Refund Policy

30-Day Satisfaction 100% Money Back Guarantee:

If you are unsatisfied with your water filter purchase from us, we've got you covered. We offer a 100% money-back guarantee within 30 days of your purchase, provided the product remains unused and in saleable condition.

Simply return the product to us, and if you cover the return delivery costs, we'll promptly process a full refund for the purchase price of your filter within one week of receiving it. To ensure smooth processing, please make sure returned products are in their original, clean, and resaleable condition.


Filteroo® extends its gratitude for choosing us as your trusted provider of handcrafted water waters.

Each Filteroo® product is meticulously handcrafted with care and rigorously inspected by our pottery team before being carefully packed and dispatched to you.

In the rare event that your Filteroo® sustains damage during transit, we've got you covered.

While we take every precaution to ensure secure packaging for swift delivery, if your product arrives damaged, please take photos immediately before you remove the product from the packaging. We'll quickly arrange for replacement parts to be delivered to you.

Our commitment to quality materials ensures top-notch performance from your Filteroo® water filter.

While we're confident you'll encounter no issues during setup, Filteroo® provides a 12-month warranty from the date of purchase to address any unforeseen leaks or defects.

Should your Filteroo® experience any operational issues within this period, we'll replace the necessary parts at no cost to you.

Please note, the warranty will not cover failures due to negligence, misuse, or accidents by the owner.


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